Shipping, Returns, and Reship Policy
Review our shipping destinations, order-processing procedures, expected delivery dates, tracking information, reship eligibility, and return restrictions before placing an order.
Shipping outside the USA and UK is available only upon request and entirely at the customer's risk.
The United States and United Kingdom are our standard shipping destinations. Customers requesting delivery to another country must contact support before ordering.
Orders shipped to any other country are not eligible for a refund, replacement, or reshipment if they are delayed, lost, returned, confiscated, or seized. The customer accepts full responsibility for delivery risks, local import requirements, customs decisions, and destination-country restrictions.
Shipping Destinations
Where standard delivery and at-risk delivery are available
Our standard shipping countries are the United States and the United Kingdom. Orders for these destinations are processed under the normal shipping and reship conditions described on this page.
Shipping to another country may be available upon request. Customers must contact customer support before ordering so that destination availability and applicable conditions can be confirmed.
Standard shipping destination. Reship requests may be reviewed after the expected delivery date, subject to the eligibility rules below.
Standard shipping destination. Reship requests may be reviewed after the expected delivery date, subject to the eligibility rules below.
Available only with prior approval and entirely at the customer's risk. No refund, replacement, or reshipment is offered for loss, seizure, confiscation, return, or non-delivery.
By requesting shipment outside the USA or UK, the customer expressly accepts that the order will not be refunded or reshipped if delivery is unsuccessful for any reason.
Shipping Cost
Shipping charges are calculated according to the warehouse location
The applicable shipping charge is calculated automatically during checkout and displayed before the order is submitted. The final cost depends primarily on the warehouse or warehouses from which the selected products are available.
We operate several USA and international warehouse locations. Products listed as USA domestic may still be stocked in different domestic warehouses, while international products may also be dispatched from separate international locations.
When all selected products are available from the same warehouse, one shipping charge will normally apply. If the products must be dispatched from two or more warehouse locations, the order may require multiple packages and a separate shipping fee for each applicable warehouse.
Any additional warehouse shipping charge is applied automatically at checkout. The complete shipping total is shown before payment, so no additional warehouse fee will be requested after the order has been placed.
Shipping costs are based on current product availability and fulfillment location. An order containing only USA domestic products or only international products may still require more than one shipping fee when the selected products are stocked in separate warehouses.
Order Processing and Delivery Time
Processing time and shipping time are calculated separately
The shipping time frame does not begin when payment is received, confirmed, or reported by the customer.
Delivery time begins only after the order has been processed and the package has been dispatched for shipment.
Providing payment information, a transaction number, payment screenshot, or other payment details does not begin the shipping time frame. Payment must first be verified, and the order must then be prepared and dispatched.
Processing may take additional time during weekends, public holidays, unusually high order volume, payment verification, inventory checks, warehouse delays, or when customer information requires clarification.
Delivery estimates are not guaranteed appointments. Postal delays, customs processing, weather, holidays, destination-country procedures, and carrier operations are outside the store's direct control.
Your Expected Delivery Date
The order-specific date used for delivery and reship reviews
Each order has an expected delivery date based on its shipping route and processing details. Customers can view this date by signing in to their account and opening the corresponding order.
The expected delivery date shown under the order is the date used to determine when a missing-package or reship request may be submitted.
Customer support may be unable to investigate or approve a non-delivery claim before this date has passed. A package is not considered eligible for reship review merely because the customer expected it to arrive earlier.
Tracking and Shipment Updates
How tracking works for domestic and international shipments
Tracking availability depends on the carrier, shipping route, package, and warehouse. When tracking information is available, it may be displayed in the customer's order history or provided through a shipment notification.
Packages shipped from an international warehouse may show little or no tracking activity while they are traveling to the United States. In many cases, USPS will not display a live status update until the package has entered the USA, been transferred to USPS, and received its first domestic scan.
No USPS update does not necessarily mean that the package has stalled or been lost. The shipment may still be moving through the international postal network even though USPS has not yet received or scanned it.
Once the package reaches the United States and is scanned by USPS, tracking will normally begin showing more frequent updates, including processing, transit, arrival, and delivery activity.
Carrier scans may also be delayed after a package has entered the country. Tracking can remain unchanged for several days or update only after the shipment reaches another sorting facility. Customers should continue monitoring the order until the expected delivery date shown in their account has passed.
Customers are responsible for checking available tracking information, monitoring their mail, and promptly responding to carrier collection or delivery notices. A reship review is considered only after the expected delivery date displayed under the respective order has passed.
Reship Eligibility
When a missing shipment may be reviewed for replacement
A reship request may be considered only after the expected delivery date displayed under the respective order has passed.
Passing the expected delivery date does not automatically guarantee a reshipment. It means the customer may contact support and request that the shipment be reviewed.
Each request is assessed individually using the order destination, tracking history, delivery status, customer-provided address, carrier information, and any supporting documentation requested by the store.
May be eligible for review
- The expected delivery date shown in the account has passed.
- The order was shipped to the USA or UK.
- The customer supplied a complete and accurate delivery address.
- Tracking does not show successful delivery.
- The customer provides requested evidence or carrier documentation.
- The claim complies with the store's shipping and account requirements.
Not eligible
- The expected delivery date has not yet passed.
- The order was shipped outside the USA or UK at the customer's risk.
- Tracking shows that the package was delivered.
- The customer supplied an incorrect or incomplete address.
- The package was unclaimed, refused, or not collected.
- The customer does not provide the requested supporting information.
Reshipment is the only potential remedy for an eligible shipping claim. Monetary and cryptocurrency refunds are not offered.
Customs, Import Rules, and Seizures
Customer responsibility for destination-country requirements
Customers are responsible for understanding the laws, import requirements, restrictions, and customs procedures that apply at the delivery destination before placing an order.
Customs clearance, border inspections, import decisions, and government or carrier actions are outside the store's control. The store cannot guarantee that a package will clear customs or be accepted in every jurisdiction.
For qualifying USA or UK orders, a seizure claim may be reviewed only when the customer provides an official seizure or detention notice and any other information requested by customer support. Submission of documentation does not guarantee approval.
Orders sent outside the USA or UK are never eligible for a refund or reshipment due to customs seizure, confiscation, detention, return, loss, or failed delivery.
Returns, Exchanges, and Refunds
All completed payments are final
Products cannot be returned or exchanged, and monetary or cryptocurrency refunds are not offered.
Due to the nature of the products, privacy requirements, fulfillment procedures, and shipping arrangements, the store does not accept packages returned by customers.
Once payment has been received, an order cannot be canceled for a refund. If an eligible delivery problem occurs, the only possible remedy is a replacement shipment under the reship rules stated on this page.
Products that have been successfully delivered are not eligible for return, exchange, replacement, or refund because the customer changed their mind, ordered an incorrect item, no longer requires the product, or is dissatisfied with packaging variations.
Customers should carefully review all product names, strengths, quantities, warehouse locations, shipping details, and the final order total before submitting payment.
Shipping FAQ
Answers to common delivery and order questions
When does the shipping time frame begin?
The shipping time frame begins after the order has been processed and dispatched. It does not begin when payment is sent, received, confirmed, or reported by the customer.
Where can I find my expected delivery date?
Sign in to your account, open Order History, select the relevant order, and view the expected delivery date shown with its details.
When can I request a reshipment?
You may request a review after the expected delivery date displayed under the respective order has passed. Requests made before that date are not eligible for review.
Is a reshipment automatically approved after the expected date?
No. Passing the expected delivery date allows the customer to submit a claim, but every claim is reviewed individually and remains subject to the eligibility rules.
Do you ship outside the USA and UK?
Other countries may be available upon request. Contact support before ordering. Any approved shipment outside the USA or UK is sent entirely at the customer's risk and is not eligible for refund or reshipment if delivery is unsuccessful.
Will I receive a tracking number?
Tracking availability depends on the carrier, package, destination, and shipping route. Available tracking information may be displayed in your order history or included in a shipment notification.
What does a partially shipped order mean?
Some orders may be divided into multiple packages because products are dispatched from different warehouse locations. Each package may have a separate dispatch date, expected delivery date, and tracking status.
Are products sent in their original packaging?
Packaging may be adjusted when necessary to protect products during transportation, reduce breakage, or meet operational shipping requirements. Product-identification information remains on the applicable product label where provided by the manufacturer.
Is a signature required?
Signature requirements depend on the carrier, destination, and selected shipping service. Customers should monitor tracking and be available to receive or collect the package when required.
Can I return a delivered product?
No. Products cannot be returned or exchanged. The store does not accept customer return packages, and completed payments are non-refundable.
Need approval for another destination?
Contact support before placing an order outside the United States or United Kingdom. Do not submit payment until destination availability and at-risk shipping conditions have been confirmed.