Terms and Conditions

Our inventory system is designed to display products that are currently available for ordering. When an order is submitted, the requested products are normally reserved for that customer for up to 48 hours while payment is pending.

If payment is not received within the reservation period, the products may be released back into available inventory. Product availability cannot be guaranteed for payments received after the 48-hour reservation period has ended.

If you need to change the products, quantities, shipping information, or another detail in an existing order, please contact customer support as soon as possible.

Do not submit a second order solely to correct the first one unless instructed to do so by our support team. Duplicate orders can reserve unnecessary inventory, create account verification issues, and delay processing.

Once an order has entered the packing or shipping process, some changes may no longer be possible.

Orders begin processing after payment has been received and confirmed. Payments confirmed before the daily processing cutoff, Monday through Friday, normally enter the fulfillment queue that business day. Payments confirmed after the cutoff normally enter the queue on the following business day.

Most paid orders are prepared for dispatch within approximately 72 business hours. Weekends, public holidays, payment verification, unusual order volume, inventory checks, or address issues may extend processing time.

Customers are responsible for submitting the correct payment amount and following the instructions displayed during checkout. An order is not considered paid until the transaction has been received and confirmed by the store.

Cryptocurrency exchange rates and network fees can change between order submission and payment. Any network, wallet, exchange, or third-party transaction fee is the customer's responsibility unless expressly stated otherwise.

Discounts, promotional pricing, coupon codes, first-order offers, and cryptocurrency payment promotions may be subject to separate eligibility requirements. Promotions cannot be combined unless the checkout page explicitly allows them to be combined.

Prices, promotions, and available payment methods may be changed or discontinued without prior notice. The final order total displayed during checkout is the amount applicable to that order.

Available shipping methods are shown during checkout or described on the store's shipping information page. Shipping services, carriers, transit routes, and delivery estimates may vary depending on the destination, warehouse, package, and current operating conditions.

When tracking is available, shipment details are sent to the email address associated with the customer's account or added to the order status page. Customers should begin monitoring tracking information promptly after receiving a shipment confirmation.

Carrier scans may not appear immediately, and tracking updates can occasionally be delayed. Estimated delivery dates are not guaranteed delivery appointments.

Customers should maintain one account and provide accurate information when registering, submitting an order, or contacting support.

If you need to update your email address, shipping information, or another account detail, contact customer support rather than creating a replacement account. Support can also assist with password recovery and account access issues.

Duplicate accounts, conflicting account details, unusual payment activity, or other security signals may trigger additional verification. Orders or accounts may be temporarily placed on hold while the information is reviewed.

Reward balances, referral benefits, account-specific promotions, order history, or other account features may not be transferable between separate accounts.

Customers are responsible for protecting their login credentials and for activity performed through their accounts. Suspected unauthorized access should be reported promptly.

A package confirmed as lost, undelivered, seized, or affected by another qualifying shipping issue may be eligible for one replacement shipment under the applicable Shipping and Reship Policy. Each request is reviewed individually based on the destination, tracking history, delivery status, address accuracy, and supporting information provided by the customer.

A replacement or reshipment is not automatically available. Requests may be denied when tracking shows successful delivery, the customer supplied an incorrect or incomplete address, the package was not collected, delivery instructions were not followed, or the required evidence was not provided.

Submitting a claim does not guarantee approval. The store may request tracking records, carrier documentation, delivery confirmation, seizure documentation, photographs, or other information needed to review the request.

Full eligibility requirements, exclusions, and claim procedures are explained in the Shipping and Reship Policy.

By placing an order, the customer accepts responsibility for:

• Providing accurate account, contact, billing, and delivery information.
• Reviewing the order contents and total before submitting payment.
• Following the payment instructions and submitting the correct payment amount.
• Monitoring account notifications, shipment emails, and available tracking updates.
• Ensuring that the selected delivery address is secure and able to receive the package.
• Reviewing applicable laws, regulations, import rules, and restrictions at the destination.
• Using purchased products responsibly and obtaining appropriate professional guidance.

The store is not responsible for delays, losses, restrictions, or other outcomes resulting from incorrect customer information, failure to monitor delivery, carrier actions, force majeure, customs procedures, legal restrictions, or circumstances beyond the store's reasonable control.

Dragon Pharma may revise these Terms and Conditions when store procedures, shipping arrangements, payment options, promotions, security requirements, or legal obligations change.

Updated terms become effective when published on this page unless another effective date is expressly stated. Customers should review the current version before placing a new order.

If another store page contains a more specific policy relating to shipping, reship eligibility, payments, privacy, or a particular promotion, the more specific policy applies to that subject.