Account and identity information
This may include your name, username, email address, password or authentication credentials, account preferences, and account history.
Privacy Notice
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Privacy and Data
Privacy Notice
This Privacy Notice explains what information Dragon Pharma webstore may collect, how we use it, when it may be shared, how long it may be retained, and the choices available to customers and website visitors.
Last updated: July 2026
By using this website, creating an account, contacting customer support, or submitting an order, you acknowledge the information practices described in this Privacy Notice.
This website is an online store and does not request prescriptions or medical records as part of its standard ordering process. References to personal information in this policy concern account, order, payment, shipping, support, and website-usage information.
Account information Details supplied when registering, ordering, or contacting support.
Order information Products, payments, shipping details, status updates, and support history.
Website information Cookies, device information, IP addresses, and website activity.
Privacy choices Customers may request access, correction, or deletion where applicable.
Information We Collect
Information supplied directly by customers and website visitors
We collect information that you voluntarily provide when you create an account, place an order, submit payment information, communicate with customer support, leave a review, subscribe to communications, or otherwise interact with the website.
Shipping and contact information
This may include your recipient name, delivery address, country, postal code, telephone number when required, and delivery instructions.
Order information
This may include selected products, quantities, warehouse location, order value, discounts, payment status, shipment status, expected delivery information, and available tracking details.
Customer-support information
This may include messages, support tickets, attachments, account-verification details, delivery claims, and other information supplied when requesting assistance.
Do not send medical records, government identification, financial credentials, wallet recovery phrases, private keys, or other sensitive information unless customer support specifically requests information that is necessary to resolve a legitimate account, payment, or delivery issue.
Information Collected Automatically
Technical and usage information generated when the website is visited
When you access the website, certain technical information may be collected automatically by the website, hosting infrastructure, security services, analytics tools, or other service providers.
This information may include:
- IP address and approximate geographic region.
- Browser type, operating system, device type, and language settings.
- Date and time of access and referring website or search source.
- Pages viewed, links selected, and general website-interaction information.
- Session identifiers, cookie identifiers, and account-login activity.
- Security events, failed login attempts, and suspected automated activity.
This information may be used to operate the website, maintain security, prevent abuse, understand website performance, resolve technical problems, and improve navigation and usability.
How We Use Personal Information
The operational purposes for which information may be processed
Manage accounts Create accounts, authenticate users, recover access, and maintain preferences.
Process orders Verify order details, reserve inventory, calculate charges, and coordinate fulfillment.
Arrange delivery Prepare packages, provide shipment information, and support eligible delivery claims.
Verify payments Confirm payment status, reconcile transactions, and prevent duplicate or fraudulent orders.
Provide support Respond to questions, update accounts, correct orders, and investigate reported problems.
Protect the store Detect fraud, abuse, account misuse, technical attacks, and policy violations.
Improve the website Evaluate performance, usability, product demand, and general customer experience.
Send communications Provide order notices, account alerts, service updates, and optional marketing messages.
Meet obligations Maintain necessary records and respond to valid legal or regulatory requirements.
When Information May Be Shared
Limited disclosures needed to operate and protect the store
We do not disclose personal information simply because another party requests it. Information may be shared when reasonably necessary to operate the website, process an order, provide customer service, protect the business, or comply with applicable obligations.
Website providers
Hosting, infrastructure, security, content-delivery, analytics, email, database, technical-support, and website-maintenance providers may process limited information while performing services for the store.
Fulfillment partners
Applicable warehouses and fulfillment personnel may receive the order and recipient information needed to prepare and dispatch a package.
Shipping providers
Postal operators, carriers, logistics providers, and related delivery partners may receive recipient and package information required for transportation and delivery.
Payment services
Payment processors, cryptocurrency payment services, exchanges, or transaction-monitoring providers may process information needed to complete or verify a payment.
Security and fraud prevention
Information may be shared with technical or security providers when needed to investigate suspected fraud, abuse, unauthorized access, automated attacks, or other harmful activity.
Personal information is not sold in exchange for direct monetary payment. This statement should be reviewed whenever advertising, analytics, affiliate, or data-sharing practices change.
Cookies and Similar Technologies
How browser storage and related technologies support the website
Cookies are small data files or identifiers stored through your browser or device. The website may use cookies, local storage, session identifiers, pixels, or similar technologies to provide essential functionality and understand website activity.
These technologies may be used for:
- Keeping customers signed in during an active session.
- Maintaining shopping-cart contents and checkout progress.
- Remembering language, display, or account preferences.
- Protecting accounts and identifying suspicious activity.
- Measuring website performance and identifying technical errors.
- Understanding how visitors reach and navigate the website.
- Supporting advertising or promotional measurement when enabled.
Browser controls may allow you to block or delete cookies. Disabling essential cookies may prevent account login, cart functionality, checkout, or other website features from working correctly.
Where a cookie preference or consent tool is available, visitors can use it to manage non-essential cookie categories. Browser-level settings may provide additional controls.
Order Messages and Marketing Communications
Essential service notices are different from optional promotions
We may send transactional or service-related communications concerning account security, password recovery, payment verification, order status, shipment updates, policy changes, and customer-support requests.
These messages are necessary to administer an account or order and may continue even when a customer chooses not to receive promotional communications.
Optional marketing messages may include product announcements, promotional offers, seasonal discounts, and store news. Customers may unsubscribe using an available link within the message or by contacting Customer Support.
Unsubscribing from marketing does not prevent essential account, security, payment, order, or delivery messages.
Data Retention
How long information may remain associated with the store
Personal information may be retained for as long as reasonably needed to maintain an account, process and document an order, provide customer support, administer shipping claims, prevent fraud, resolve disputes, enforce policies, maintain security, or satisfy applicable recordkeeping obligations.
Retention periods may differ by information type. For example, an inactive account may be removed or anonymized sooner than information associated with an unresolved order, payment dispute, security incident, or delivery claim.
Copies may remain temporarily in restricted backups or technical logs after information has been removed from active systems. Information may also be retained longer when reasonably necessary for fraud prevention, dispute resolution, legal compliance, or protection of rights.
Information Security
Measures intended to reduce unauthorized access and misuse
We use administrative, technical, and operational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. Depending on the system and service involved, these measures may include encrypted connections, access controls, authentication procedures, monitoring, backups, and security services.
No website, database, transmission method, or storage system can be guaranteed to be completely secure. Customers should use unique passwords, protect account credentials, keep email accounts secure, and report suspected unauthorized access promptly.
If you believe your account has been accessed without permission or that information supplied to the store may have been compromised, contact Customer Support as soon as possible.
Your Privacy Choices and Rights
Requests available subject to identity verification and applicable law
Depending on your location and the circumstances of the request, you may have the ability to ask us to review, correct, update, delete, or restrict certain personal information.
Access Request information about the personal data associated with your account.
Correction Request correction of inaccurate or outdated account information.
Deletion Request deletion of eligible information that is no longer required.
Marketing opt-out Stop optional promotional messages while continuing to receive service notices.
Cookie controls Manage cookies through available consent tools or browser settings.
Ask a question Request clarification regarding the handling of your information.
Some requests may be limited or denied when information must be retained to complete an order, maintain transaction or shipping records, prevent fraud, resolve disputes, protect security, comply with applicable obligations, or establish and defend legal claims.
1 Contact support Submit your request through the customer-support page.
2 Identify the account Provide the email address or order details needed to locate your information.
3 Complete verification Additional information may be requested to protect the account from unauthorized requests.
Information requested for identity verification will be limited to what is reasonably necessary to confirm that the requester is authorized to access or change the account.
Changes to This Privacy Notice
How revisions to privacy practices will be communicated
This Privacy Notice may be updated when website features, service providers, payment options, fulfillment procedures, security practices, legal obligations, or information-handling activities change.
The revision date at the top of the page will be updated when a new version is published. Significant changes may also be communicated through a website notice, account message, or email when appropriate.
The version displayed when information is collected generally describes the practices applicable at that time, subject to later changes required for security, legal compliance, fraud prevention, or continued delivery of the service.
Related Store Policies
Additional rules that apply to accounts and orders
This Privacy Notice should be read together with the store's Terms and Conditions and Shipping, Returns, and Reship Policy.
- Terms and Conditions — account, ordering, payment, and customer-responsibility requirements.
- Shipping, Returns, and Reship Policy — delivery destinations, tracking, claims, returns, and reship eligibility.
Have a privacy question or request?
Contact Customer Support for assistance with account information, data correction, deletion requests, marketing preferences, or suspected unauthorized account access.